Refund Policy

We want you to be completely satisfied with SolveNCERT Premium. Here's our transparent refund policy.

1. Free Trial

All users receive a 1-month free trial of Premium features, with no payment required. We encourage you to fully explore Premium features during this period before upgrading.

2. Premium Subscription — ₹99/month

Our Premium plan is priced at ₹99 per month. Payment is made via UPI and verified manually by our team after you submit your UTR number and payment screenshot.

3. Refund Eligibility

We offer a full refund in the following cases:

• Duplicate payment: If you accidentally paid more than once for the same month.
• Payment not credited: If your UPI payment was deducted but Premium was not activated within 24 hours of verification.
• Technical inability to use service: If a critical platform issue prevented you from using Premium features for more than 7 consecutive days during your paid month.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Change of mind after Premium activation
• Forgetting to cancel before the next billing cycle
• Account suspension due to violation of Terms of Service
• Partial use of Premium features during the month

5. How to Request a Refund

To request a refund, email us at nde.noirdemons@atomicmail.io with:

• Your registered email address
• The 12-digit UTR number of the payment
• Reason for refund request

We will review your request within 3 business days and process eligible refunds within 5–7 business days via the original payment method.

6. Contact

For refund queries or payment issues, reach us at nde.noirdemons@atomicmail.io or visit our Contact page.